Privacy Policy
Last updated: April 9, 2026
HeyGema Solution Inc. ("HeyGema", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at heygema.com and related services (the "Service").
1. Information We Collect
Information You Provide
- Account Information: Name, email address, company name, and role when you create an account or join our waitlist.
- Payment Information: Billing details processed securely by our payment provider (Stripe). We do not store your credit card numbers.
- Communications: Information you provide when contacting us via email or forms.
Information Collected Automatically
- Usage Data: Pages visited, features used, session duration, and interaction patterns.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Cookies: We use cookies and similar technologies for analytics and to improve the Service. You can manage cookie preferences in your browser settings.
Consultation Data
- Audio Processing: During video consultations, our AI processes audio to generate sketches and capture design specifications.
- Generated Outputs: Sketches, design specifications, and CAD-ready briefs generated during your sessions are stored in your account for your use.
- CAD Screenshots: Images you upload to our CAD-to-render tool are processed to generate renders and are not retained after processing.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process transactions and manage your subscription
- Generate AI sketches and capture design specifications during consultations
- Send service-related communications (account updates, security alerts)
- Send marketing communications (only with your consent; you can opt out anytime)
- Analyze usage patterns to improve our products
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Third-party companies that help us operate the Service (hosting, payment processing, analytics), bound by confidentiality obligations.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
4. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS) and at rest
- Access controls and authentication requirements
- Regular security assessments
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your account information for as long as your account is active. Generated session outputs (sketches, briefs) are retained in your account until you delete them or close your account. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent for marketing communications
To exercise these rights, email us at yacine@heygema.com.
7. Intellectual Property & Design Ownership
You retain full ownership of all designs, sketches, specifications, and briefs generated through the Service. HeyGema does not claim any intellectual property rights over your content. We process your data solely to provide the Service.
8. Third-Party Services
Our Service integrates with third-party platforms including Google Meet, Stripe, and analytics providers (Google Analytics, PostHog, Microsoft Clarity). These services have their own privacy policies. We encourage you to review them.
9. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including Canada and the United States. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website. Continued use of the Service after changes constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
HeyGema Solution Inc.
200-211 Rue Saint-Denis
Montreal, QC H2J 2L1, Canada
Email: yacine@heygema.com